Returns & Exchanges
At Woofs a Daisy we are committed to giving you the best possible products, prices and service.
Should any product purchased from Woofs a Daisy be found to be faulty, damaged in transit, or differing from the description given at the Woofs a Daisy website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to Woofs a Daisy within 14 days of purchase.
In the event of a customer purchasing an item from Woofs a Daisy mistakenly and through no fault of Woofs a Daisy we will be pleased to replace or refund the item provided that the original item is returned to Woofs a Daisy unused and in saleable condition. This does not affect your statutory rights as a consumer.
Return & Refund Policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product. Returns should be made within a reasonable time and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product returned has been unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
*Products we are unable to refund.
We are unable to offer a refund on personalised goods (such as pet id tags) unless they are faulty.
Change or Cancel an order
Unfortunately we are unable to make changes to an order once it has been placed. If you would like to cancel an order, please send an email to firstname.lastname@example.org. Provided the processing has not yet started and it is not with a third party supplier, our team will be able to cancel the order for you.
If your products have already been delivered, then you will need to follow our returns procedure.